Shipping Policy

Shipping Policy

Last Updated: August 25, 2026

At Vexoragulf, we are committed to providing a smooth, reliable, and convenient delivery experience for our customers. This Shipping Policy explains how we process and deliver orders placed through our store.

1. Shipping Locations

We currently offer delivery within the United Arab Emirates (UAE).

Delivery availability may vary depending on the customer's location and the courier service available in that area.

If we are unable to deliver to a particular location, our customer service team will contact you using the information provided with your order.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been processed and handed over to the courier, you will receive delivery information where tracking is available.

Please note that order processing times may be longer during:

  • Public holidays

  • Promotional campaigns

  • Sales events

  • High-demand periods

  • Unexpected operational circumstances

3. Delivery Time

Estimated delivery within the UAE is generally 2–5 business days after the order has been processed.

Delivery times are estimates and may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Incorrect or incomplete delivery information

  • Circumstances outside our reasonable control

While we work to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

4. Shipping Charges

Applicable shipping charges will be displayed during the checkout process before you complete your purchase.

From time to time, Vexoragulf may offer promotional shipping rates or free shipping on selected orders or during specific promotional periods.

Any applicable shipping charges will be communicated clearly during checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible UAE orders.

For COD orders:

  • Payment must be made to the courier at the time of delivery.

  • Customers should ensure that someone is available to receive the order.

  • The customer must provide a valid phone number and delivery address.

  • Additional COD conditions or charges, if applicable, will be shown during checkout.

COD availability may vary depending on the delivery location and order circumstances.

6. Tracking Your Order

Where tracking is available, tracking information may be provided after your order has been shipped.

You can use the tracking information provided to monitor the status of your delivery.

Please allow some time for tracking information to become active after the courier receives the package.

If you have not received your tracking information or believe your order has been delayed, please contact our customer service team.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please make sure your:

  • Full name

  • Mobile/phone number

  • Building or villa information

  • Street or area

  • City

  • Other relevant delivery instructions

are accurate.

Vexoragulf is not responsible for delivery problems or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We will try to accommodate the request before the order is shipped, but changes cannot be guaranteed once the order has been dispatched.

8. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or delivery cannot otherwise be completed, the courier may make additional delivery attempts or contact the customer.

Additional delivery charges may apply in certain circumstances.

If an order is returned to us because delivery could not be completed, we may contact the customer to arrange the next steps.

9. Delayed or Lost Shipments

Although we work with delivery partners to provide reliable service, delays may occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather

  • Public holidays

  • Traffic or road restrictions

  • Courier operational issues

  • Incorrect delivery information

  • High order volumes

  • Events or circumstances beyond our reasonable control

If your order appears to be significantly delayed or lost, please contact us so that we can assist you in communicating with the delivery provider and investigating the shipment.

10. Damaged Packages

Please inspect your package when you receive it.

If your package appears to be significantly damaged or the product inside is damaged, please contact us as soon as possible.

For damaged products, please provide:

  • Your order number

  • Clear photos of the package

  • Clear photos or videos of the damaged product

  • A brief description of the issue

This information will help us investigate the matter and determine the appropriate solution.

11. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos or videos where applicable.

Our customer service team will review the issue and assist you with the appropriate resolution.

12. International Shipping

At this time, our standard shipping service is focused on deliveries within the United Arab Emirates.

If international shipping becomes available, additional shipping charges, customs duties, taxes, or other applicable fees may apply and will be communicated where applicable.

Unless otherwise stated, any customs duties or import-related charges associated with an international shipment may be the customer's responsibility.

13. Contact Us

If you have any questions about your order, shipping, delivery status, or tracking information, please contact us:

Vexoragulf
Dubai, United Arab Emirates

Email: sarwarshehzad101@gmail.com

Our customer service team will do its best to assist you with your delivery-related questions.

14. Policy Updates

Vexoragulf reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be posted on this page with the updated date.

By placing an order with Vexoragulf, you acknowledge and agree to the terms outlined in this Shipping Policy, subject to your rights under applicable laws and regulations.