Refund & Return Policy

At Vexoragulf, customer satisfaction is our priority. We want you to feel confident when purchasing watches from our store. Please read the following Refund & Return Policy carefully before placing an order.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The watch must be unused and in the same condition in which you received it.

  • The watch must be returned in its original packaging.

  • All tags, protective materials, accessories, manuals, and warranty documents must be included where applicable.

  • You must provide valid proof of purchase or your order details.

Returns that do not meet these conditions may be refused.

How to Start a Return

To request a return, please contact us before sending the item back.

Email: sarwarshehzad101@gmail.com
Phone/WhatsApp: +92 3013463870

Please include your order number and explain the reason for your return.

Once your return request is reviewed and approved, we will provide you with the return instructions and applicable return address.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a watch that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing an item or accessory

please contact us within 48 hours of delivery.

Send us your order number along with clear photos or videos showing the issue. Our customer service team will review the request and work with you to resolve the issue as quickly as possible.

Non-Returnable Items

Returns may not be accepted for:

  • Watches that have been worn, used, altered, or damaged after delivery

  • Products damaged through misuse, accident, or improper handling

  • Customized or personalized products, where applicable

  • Items returned without their original packaging or included accessories

  • Gift cards, where applicable

  • Products specifically identified as final sale or non-returnable

If you are unsure whether your order qualifies for a return, please contact us before sending the item back.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different watch, you may request a return for the eligible original item and place a new order separately.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved:

  • The refund will be issued to the original payment method where possible.

  • Refund processing may take 7–10 business days after approval.

  • The time required for the refund to appear in your account may vary depending on your bank or payment provider.

  • For Cash on Delivery (COD) orders, we may request your bank details or another appropriate payment method to process the refund.

Shipping charges, if applicable, may be non-refundable unless the return is due to a defective, damaged, or incorrect item.

Shipping & Return Costs

Unless the item received is defective, damaged, or incorrect, return shipping costs may be the customer's responsibility.

If the return is approved because we sent you a defective, damaged, or incorrect product, we will provide appropriate instructions regarding the return shipping arrangements.

Cash on Delivery (COD)

For orders placed using Cash on Delivery, payment must be made at the time of delivery.

If an eligible COD order is approved for a refund, we may process the refund through a suitable bank transfer or another mutually agreed payment method.

Important Information for Dubai & UAE Orders

  • Orders are delivered within the UAE according to the delivery timeframe communicated at checkout or after order confirmation.

  • Delivery times may vary depending on the delivery location and circumstances beyond our control.

  • Shipping charges, where applicable, are shown during the ordering process.

  • Customers should provide accurate delivery and contact information when placing an order.

  • Any customs, duties, or other charges that may apply to international orders are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions about returns, refunds, damaged products, or your order, please contact Vexoragulf:

Vexoragulf
Dubai, United Arab Emirates
Email: sarwarshehzad101@gmail.com
We are committed to providing our customers with a smooth and professional shopping experience.